QUALITY ASSURANCE POLICY
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and exceed their expectations.
We are committed to continuous improvement and established a quality management system which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and conditions improvement throughout our business:
1. Regular gathering and monitoring of customer feedback
2. Training and development for our employees
3. Regular audit of our internal processes
4. Measurable quality objectives which reflect our business aims
5. Management reviews of audit results, customer feedback and complaints
6. Record gathering and storing for a period of years
7. Implementation of QCP’s as well as QAP
2. Training and development for our employees
3. Regular audit of our internal processes
4. Measurable quality objectives which reflect our business aims
5. Management reviews of audit results, customer feedback and complaints
6. Record gathering and storing for a period of years
7. Implementation of QCP’s as well as QAP
Our internal procedures are reviewed regularly and are held in a quality manual which is made available to all employees.
This policy is posted on the company noticeboard, though the CEO has the ultimate responsibility for quality. Each employee has responsibility within their own area of work to ensure that quality is embedded within the culture of the company.